**LJ'S HGV DRIVING ACADEMY Ltd**

**Terms & Conditions of Training Services**

**1. Overview**

These Terms & Conditions govern the provision of training services by LJ’s HGV Driving Academy Ltd and supersede all previous versions, drafts, and amendments.

**2. Contracting Party & Legal Basis**

Your contract is with *LJ’s HGV Driving Academy Ltd*. This contract becomes legally binding once full or partial payment is received. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

**3. Nature of Our Services**

LJ’s HGV Driving Academy Ltd specializes in providing fully managed HGV licence training programmes designed to guide candidates through the required stages of vocational driver qualification, in accordance with DVSA and DVLA requirements.

Our core offering is a complete training programme that may include medical assessment, theory training and tests (including Multiple Choice and Hazard Perception), Driver CPC Module 2, practical driver training, and Driver CPC Module 4, depending on the chosen license pathway.

Customers may also choose to start their training at different stages or book individual elements only, such as theory-only, practical-only, or CPC-only training, if they meet eligibility requirements. These Terms apply equally to all bookings.

**4. Customer Eligibility & Self-Declaration**

If a training programme begins with theory training, practical driver training, or CPC training only (and does not include a medical assessment arranged by us), the customer is responsible for ensuring they meet all eligibility requirements. This includes holding the correct driving license entitlement, meeting DVLA medical standards, and having passed any required prior tests or assessments.

In such cases, the customer confirms and self-declares that they meet these requirements, which we rely on when arranging training and tests.

If a customer begins a full training programme from the medical assessment stage, we will arrange the medical assessment following DVLA requirements.

Regardless of the stage at which training begins, all customers must hold a valid driving license and present it, along with any relevant pass certificates, when attending theory tests, practical training, and practical driving tests. Failure to do so will result in forfeiture with no refund, credit, or rescheduling.

**5. Practical Training Format**

Practical driving training may be delivered on a one-to-one (1:1) or shared (1:2) basis, depending on availability, operational requirements, and training center arrangements.

If training is delivered on a shared basis, all booked training hours will still be delivered in full and in accordance with DVSA standards. The training format does not entitle the customer to any refund, credit, or price adjustment.

**6. Practical Training Rules**

Once practical driving training is booked, it cannot be cancelled or rescheduled. Any missed practical training for any reason is forfeited and non-refundable.

**7. Failed Tests, Retests & Voluntary Suspension**

Module 3a consists of off-road manoeuvres, including the reversing exercise. If a customer fails Module 3a, practical training may continue while awaiting a retest, subject to instructor guidance, training availability, and DVSA requirements and extra test Fees paid.

If a customer chooses not to continue practical training after failing Module 3a, requests to place training on hold, or declines to use remaining training hours, this will be treated as a voluntary suspension. Any unused training hours will be forfeited with no refund, credit, or rescheduling unless expressly agreed in writing.

Module 3b is the on-road practical driving test, conducted at the end of the practical training programme. If a customer fails Module 3b, the training programme will be considered complete. Any retest or additional training following a Module 3b failure will require a new booking and incur additional fees.

**8. Programme Adjustment – Category C+E to Category C**

If Category C+E training is booked, an instructor may determine—based on DVSA standards and safety considerations—that progression to Category C+E is not appropriate.

In such cases, training will be adjusted to Category C only. All booked training hours will still be delivered, but the resulting licence will be Category C. Completion of Category C training fulfills the contract. Progression to Category C+E requires a new booking and a separate contract. No refund or price adjustment will be available.

**9. Payments & Instalment Plans**

We offer options for full payment, deposits, and interest-free installment plans of up to 12 months. At least 50% of the outstanding balance must be paid before practical training is booked.

If a Direct Debit payment fails, practical training will not be booked until the outstanding balance is cleared, although monthly payments may continue.

**10. Discounts & Promotional Offers**

Discounts are discretionary, time-limited, and subject to the specific terms outlined at the time of the offer.